Ombudsman investigating reports of noise complaints

The social housing ombudsman has launched a systemic investigation into noise complaints and is expected to issue a report later this year. The investigation is exploring how social landlords manage reports of noise nuisance and what drives complaints about how... View Article

Clarion strongly criticised for its complaint handling failings

The Housing Ombudsman plans to conduct an investigation of property maintenance  services at the country’s largest social housing landlord after issuing two severe maladministration findings within a few weeks of each other. After the second critical judgement was published Richard... View Article

Complaints against property agents provides mixed feedback

The annual report on complaints made against property agents showed a slight increase in overall numbers, but a reduction in the complaints made against individual agents. The Property Redress Scheme (PRS) is operated by the Hamilton Fraser Group, owners of mydeposits, Landlord Action, Total... View Article

Grenfell inquiry: New “massively significant” report released

The Fire Brigades Union has termed a new report to the Grenfell Tower Inquiry, released to the public today, “massively significant” evidence. The report (visible at https://www.grenfelltowerinquiry.org.uk/evidence/professor-luke-bisby), written by Professor Luke Bisby, a professor of fire and structures at Edinburgh University and an... View Article

LGA responds to DLUHC social housing regulation bill announcement

Responding to the Department for Levelling Up, Housing and Communities announcement that ‘Ofsted-style’ inspections and unlimited fines will be introduced for failing social landlords, Cllr David Renard, housing spokesperson for the Local Government Association, said: “The vast majority of social... View Article