Plentific wins award for most innovative approach to tenant communications across UK housing

  • Plentific wins Housing Digital Innovation Award and is highly commended in the Best Technology Partner category

LONDON – 15th February 2024 – Real-time property operations pioneer Plentific is celebrating after winning a prestigious UK housing technology award for its commitment to resident experience.

Plentific won the Most Innovative Approach to Tenant Communications at Housing Digital’s Innovation Awards in Birmingham and was also highly commended in the Best Technology Partner category.

The fastest growing technology company in UK social housing, Plentific’s solutions are adding value to more than 1.5 million UK homes including over half of London’s G15 housing associations.

Plentific, whose recent resident research report Experience is Everything showed that 61% of residents of all ages surveyed preferred a dedicated communications App for repairs, is committed to building stronger communities where people can thrive.

Plentific’s solutions deliver more connected homes, where property repairs, maintenance and management can work better for everyone, with higher quality and more cost effective services for residents.

Working with social landlords and their residents, Plentific has developed a platform which includes a specialised resident engagement solution to meet customer needs, automating workflows to book repairs and maintenance jobs via self-service portals. Plentific has also developed software to verify contractors and meet compliance requirements.

The Plentific team delivers maximum value to customers and is passionate about enhancing residents’ digital self-service user journey, including repairs and integrated payments as part of Plentific’s wider real-time property operations, making solutions easy and intuitive for residents.

Presenting the Awards, former Olympic athlete Kriss Akabusi, said: “The judges highlighted that Plentific showed an ‘evidence-led’ approach. The research and evidence for this submission was exceptional, as well as the scale of the impact. These were the main factors in choosing Plentific as the winner. There is a fantastic partnership at work and we can really see how the solution is driving tangible value to clients and their customers.”

Cem Savas, CEO of Plentific, added: “This is a great achievement by the Plentific team who are highly motivated to offer best-in-class resident experience, work-order and supplier management. None of these alone creates the impact social housing needs, but the combination of process optimisation and thinking through end to end customer experience makes the difference to drive increased resident satisfaction, cost reductions and flexibility to manage operations at its best. 

 “The right use of data, machine learning and automations creates significant cost savings and unlocks powerful insights to transform entire organisations. 

“We are excited to help our clients to achieve their goals and continue to innovate solutions addressing and impacting the housing sector, creating social value for the communities we work alongside.”