Stannah Lift Services, a leading provider of lift solutions, is calling on housing providers and facility managers to upgrade their lift communications systems ahead of the switch from PSTN to GSM digital networks, before it’s too late.
Failing to update these systems could put lift users and residents at risk and result in lifts being taken out of service if they are scheduled into the rolling upgrade programme. The upgrades are currently occurring across the country with sometimes only a few weeks’ notice of the work being carried out.
Dan White, Service Director at Stannah Lift Services, explains the urgency behind switching from PSTN (Public Switched Telephone Network) lines to GSM (Global System for Mobile Communications).
The upcoming PSTN switchover, driven by Openreach’s plan to retire all traditional copper phone lines by 31 January 2027, means that any lift communication systems still relying on analogue PSTN lines must be transitioned to digital alternatives. However, many telecom providers are already shutting down their PSTN services, meaning some lift systems could be affected much sooner.
For housing providers and facility managers, this presents a serious operational challenge. Lifts across residential buildings are fitted with emergency auto-diallers, designed to ensure two-way communication in the event of entrapment or breakdown. These systems rely on PSTN lines and must function even during a power outage to comply with EN 81-28 safety standards.
If left unaddressed, lifts that continue to use PSTN-based communication systems could become non-compliant or even unsafe to operate.
The recommended solution is to upgrade to GSM – a digital and wireless alternative that doesn’t rely on copper lines and can continue to operate during power outages, thanks to battery backup systems.
To ensure lifts are ready for the PSTN switch over, Stannah Lifts is supporting housing associations and building managers through this transition with its Managed SIM Service. This offers a fully compliant and open protocol solution for lift communications, ensuring strong signal coverage, 24/7 connectivity and avoiding the risk of SIMs running out of credit, a common issue with pay-as-you-go options.
The transition process varies based on the type, number and age of lifts in a building, so early planning is essential. Housing and facility managers are encouraged to speak with their lift maintenance provider now to assess their current systems and schedule necessary upgrades ahead of time.
For more information or assistance with upgrading your lift emergency communication system to GSM, contact Stannah as www.stannahlifts.co.uk