The Regulator of Social Housing has published its decision to de-register Pivotal Housing Association from the register of social housing providers today (4 June 2026).
RSH has taken action due to Pivotal’s persistent and long-standing failure to deliver the outcomes of the Governance and Financial Viability Standard since RSH published its findings in 2021 and took enforcement action in April 2025.
Pivotal is a small provider of supported accommodation through leases mainly in the West Country.
It has failed to demonstrate effective governance and that it is managing its affairs appropriately to serve and protect its tenants’ best interests.
Pivotal has been balance sheet insolvent for more than two years and is unable to demonstrate it can manage significant risks to ensure its financial viability in the short or long term. It has failed to meet RSH requirements for robust business planning and stress testing.
Pivotal has failed to meet the Rent Standard. It has incorrectly reported homes as social housing and accepts the majority of its homes were not rented at low cost and did not meet the criteria for specialised supported housing as claimed.
There have been significant gaps in its understanding of the condition of its homes and inadequate board oversight to ensure tenants are safe in their homes.
Pivotal has had an extensive opportunity to make improvements to achieve better outcomes for its tenants and has failed to do so. Pivotal may continue to operate as a private landlord, and our decision does not change individual tenancy agreements.
RSH chief executive Jonathan Walters said: “Being a registered provider of social housing is an important and serious undertaking, carrying clear responsibilities and obligations.
“We are prepared to take action where a landlord fails to take prompt and effective action to meet regulatory standards and protect homes.
“Removal from the register is not an action we take lightly, however, Pivotal was not able to resolve very serious failures and did not respond adequately to enforcement action.”