New AI knowledge platform, developed with Healthy Homes Hub, gives housing providers instant, verified guidance on regulation and best practice
30 April 2026 – HousingAI, a new AI-powered knowledge platform built specifically for the social housing sector in England, has officially launched, providing housing professionals with fast, reliable access to information to help them make confident decisions, consistently.
Developed in close collaboration with housing providers, sector experts and in partnership with Healthy Homes Hub, HousingAI has been designed to reflect the reality of how decisions are made across housing – often under pressure, across multiple systems, and with significant regulatory and resident implications.
As expectations on landlords continue to rise, driven by legislation such as Awaab’s Law, evolving consumer standards and a more proactive inspection regime, the challenge is no longer simply having the right policies in place. Rather, it’s about bringing together fragmented regulation, guidance and best practice into something that can be clearly understood and consistently applied in practice.
HousingAI has been developed to address that challenge by turning complex regulation into clear, structured guidance that housing teams can access and help inform their decision making.
Unlike generic AI tools, HousingAI does not rely on open internet data. Every response is built from validated, housing-specific sources and includes clear references, enabling users to act with confidence by demonstrating how decisions align with current requirements. This approach is reinforced through the role of leading housing law firm Anthony Collins as legal partners to the platform, supporting the accuracy and integrity of regulatory interpretation.
The platform is built on secure, UK-hosted AWS cloud infrastructure and has been designed to meet the data security and governance requirements of the sector. It does not use customer data to train its underlying models and is not intended for use with personal resident data, allowing organisations to adopt it safely within existing compliance frameworks.
HousingAI is backed and led by a team with deep experience across housing, technology and regulation, combining decades of operational and governance expertise with specialist AI capability. Shaped in close collaboration with housing providers, the platform reflects the realities of frontline decision-making as well as board-level assurance.
This is further supported by an independent advisory group which brings together senior leaders from across the sector, including housing, legal, data, and cybersecurity expertise. This group provides ongoing challenge and validation, ensuring the platform remains aligned with regulatory expectations and grounded in real-world practice as the sector continues to evolve.
Phil Shelton, Chief Executive of HousingAI, said:
“Housing providers are dealing with increasing regulatory complexity, while expectations around evidence and accountability continue to rise.
“HousingAI has been built to give teams a practical way to navigate that. It brings together regulation, guidance and best practice into something people can actually use, whether that’s reviewing a policy, preparing for inspection, or sense-checking a decision.
“The focus has always been on making this work in the reality of housing, not just in theory, so it’s something teams can rely on when it matters most.”
HousingAI supports a wide range of operational and strategic activities, including policy review, inspection and IDA preparation, board reporting, regulatory summaries, drafting, and the creation of clear resident communications. It works alongside existing systems, requiring no complex integration or disruption to current workflows.
Jenny Danson, Chief Executive of Healthy Homes Hub, added:
“From the outset, this has been about building something the sector can trust and see benefit from.
“By developing HousingAI alongside housing providers, and grounding it in validated regulatory and legal expertise, we’ve focused on making sure the answers it provides are both reliable and relevant to real-world decisions.
“As expectations on the sector continue to rise, having that kind of trusted, consistent reference point will become increasingly important, which is why we’re excited to be officially launching HousingAI to the market.”
The launch of HousingAI marks a significant step in the sector’s use of technology to support better decision-making, stronger compliance and improved outcomes across the sector.