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Home » Companies » Housing Ombudsman

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Submitted Articles

6 found

Housing Ombudsman publishes revised Scheme and consultation outcome ahead of STAIRs30/07/2026
We have published our response to the Social Tenant Access to Information Requirements (STAIRs) consultation. Alongside this, we have updated our Scheme. STAIRs gives social housing tenants [...]
Plexus overhaul voids process after young child moved into damp home23/04/2026
Plexus has made significant changes to how it prepares properties between tenancies – a period known as a ‘void.’ This comes after we found severe [...]
Housing Ombudsman’s Annual Complaint Review shows signs of cautious optimism amid rising complaint volumes23/09/2025
We have published our Annual Complaints Review 2024-25. This found complaints still rising, but some encouraging signs that landlord handling is improving. There was a 2-percentage [...]
Ombudsman sets out 4 tests of good communication to help landlords ‘avoid inadvertently stigmatising residents and rebuild trust’29/04/2025
The Housing Ombudsman has released its monthly ‘learning from severe maladministration’ report, focusing on communications. The report forms part of its series relating to Awaab’s Law, [...]
Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships10/03/2025
Ombudsman consults on 2025-26 Business Plan and 5-year strategy for healthier homes, fairer services and trusting relationships The Housing Ombudsman is seeking views and feedback [...]
Ombudsman launches 'Call for Evidence'12/08/2024
The Housing Ombudsman has launched its latest ‘Call for Evidence’ to inform its next Spotlight report, titled ‘Repairing Trust’, which will explore common issues in [...]

Contact details

PO Box 152,
Liverpool
United Kingdom
L33 7WQ

Enquiries

info@housing-ombudsman.org.uk

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