Ombudsman investigating reports of noise complaints

The social housing ombudsman has launched a systemic investigation into noise complaints and is expected to issue a report later this year. The investigation is exploring how social landlords manage reports of noise nuisance and what drives complaints about how... View Article

Clarion strongly criticised for its complaint handling failings

The Housing Ombudsman plans to conduct an investigation of property maintenance  services at the country’s largest social housing landlord after issuing two severe maladministration findings within a few weeks of each other. After the second critical judgement was published Richard... View Article

Complaints against property agents provides mixed feedback

The annual report on complaints made against property agents showed a slight increase in overall numbers, but a reduction in the complaints made against individual agents. The Property Redress Scheme (PRS) is operated by the Hamilton Fraser Group, owners of mydeposits, Landlord Action, Total... View Article

Effective passive fire protection

Playing a fundamental role in the long-term safety of their properties and their occupiers, building managers have a clear responsibility to ensure effective passive fire protection methods are in place, as Graham Laws of Siderise Insulation explains. Just over a... View Article

Connected housing

James Gray of Videx Security explores the role that the internet of things (IoT) plays in social housing access control and door entry. The Internet of Things (IoT) has moved on from a new phenomenon to an everyday technology with... View Article

Bridging the funding gap for social housing retrofits

The social housing sector is faced with a retrofit funding deficit of over £90bn, and so far, government grants and private sector investments are falling short. Tim Meanock of Tallarna explains how an ecosystem approach overcomes this challenge to deliver... View Article

Fibo launches free trial for social housing sector

Fibo, the leading manufacturer of tile-effect waterproof wall panels, is giving housing associations the chance to trial its wall panel system for FREE. For many years, tiles have been the go-to solution for bathroom installations and renovations, despite wall panels... View Article